Holen Deutsch
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Privacy Policy

Effective date: [EFFECTIVE_DATE]

Holen Deutsch is operated by [LEGAL_ENTITY_NAME] (“Holen Deutsch,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Holen Deutsch mobile app, website, and related services.

If you do not agree with this Privacy Policy, please do not use Holen Deutsch.

1. Contact

Controller: [LEGAL_ENTITY_NAME]
Address: [LEGAL_ENTITY_ADDRESS]
Privacy contact: [PRIVACY_EMAIL]
Support contact: [SUPPORT_EMAIL]
Data Protection Officer, if applicable: [DPO_EMAIL_IF_ANY]

2. What Holen Deutsch does

Holen Deutsch is a German learning app. It helps users learn vocabulary, phrases, listening, spelling, grammar details, and real-life German situations. Some features allow users to paste, upload, or scan German text, PDFs, images, screenshots, or documents so the app can explain the German and create learning material.

Holen Deutsch provides language-learning support only. It does not provide legal, medical, financial, tax, immigration, or official advice.

3. Information we collect

We may collect the following categories of information depending on how you use the app.

Account information

  • Email address
  • Authentication provider information, such as Apple, Google, or email login
  • User ID and account identifiers
  • Account creation date
  • Subscription entitlement status

Learning information

  • Words, phrases, and lessons you practice
  • Answers, mistakes, review events, and response times
  • Learning progress, mastery estimates, due reviews, and memory schedule
  • Selected German level, goals, explanation language, practice preferences, and daily plan
  • Personal vocabulary and saved learning packs

User-provided content

When you use Holen Lens or similar features, you may provide:

  • Text you paste into the app
  • Screenshots or images you upload
  • PDFs or documents you upload
  • German messages, letters, emails, official text, or other content you choose to process
  • Corrections, examples, or personal words you save

Please do not upload highly sensitive information unless you want Holen Deutsch to process it for language-learning purposes.

Subscription and purchase information

If you subscribe to Holen Plus, purchases are processed by the App Store or other app marketplace. We may receive subscription status, entitlement identifiers, renewal status, transaction identifiers, and purchase metadata from the store or subscription provider. We do not receive or store your full payment card details.

Technical and device information

  • App version
  • Device type and operating system
  • Language and region settings
  • Log data needed to keep the service working
  • Error reports, crash diagnostics, and performance information
  • IP address and approximate location derived from technical connection data, where applicable

Support communications

If you contact support, we may collect your email address, message content, attachments you choose to provide, and information needed to respond to your request.

Website information

When you visit holendeutsch.com, we may collect basic website usage data and use cookies or similar technologies as described in our Cookie Policy.

4. How we use information

We use information to:

  • Create and manage your account
  • Provide German learning sessions and review schedules
  • Track progress and personalize your daily plan
  • Generate personal learning packs from content you choose to import
  • Explain mistakes and improve learning feedback
  • Sync learning data across devices
  • Provide Holen Plus features and verify subscription entitlement
  • Respond to support requests
  • Maintain security and prevent abuse
  • Debug, analyze, and improve the app
  • Comply with legal obligations

5. AI-assisted features

Some Holen Deutsch features may use AI service providers to process text, images, screenshots, PDFs, or documents that you choose to upload or paste.

AI-assisted features may be used to:

  • Explain German text in simpler language
  • Extract important German words and phrases
  • Generate practice cards, examples, and cloze exercises
  • Suggest translations and grammar notes
  • Explain learning mistakes

Important limits:

  • AI output can be inaccurate or incomplete.
  • You should review imported words and explanations before relying on them.
  • Holen Deutsch provides language-learning help only.
  • Holen Deutsch does not provide legal, immigration, medical, financial, tax, or official advice.
  • For important decisions, contact the relevant authority or a qualified professional.

Where possible, Holen Deutsch is designed so that imported cards are shown for review before they enter your practice plan. Original files or images should not be stored longer than necessary unless you choose to save them or the feature requires storage. Replace this sentence with the exact technical behavior before launch.

6. Legal bases for processing, if you are in the EEA/UK

Depending on the feature and context, we process personal data based on:

  • Performance of a contract: to provide the app, account, learning plan, sync, support, and subscription features.
  • Consent: where you choose to upload content, enable optional features, accept optional cookies, or provide optional data.
  • Legitimate interests: to maintain security, improve the app, prevent abuse, debug errors, and understand product performance.
  • Legal obligations: where we must keep certain records or respond to lawful requests.

7. How we share information

We do not sell your personal learning data.

We may share information with service providers that help us operate Holen Deutsch, such as:

  • Cloud database and authentication providers
  • AI processing providers
  • App Store and subscription management providers
  • Email and support tools
  • Analytics, diagnostics, and crash reporting providers
  • Payment and marketplace providers, such as Apple, where purchases are made through the App Store

These providers may process information only for the purposes described in this Privacy Policy and according to their agreements with us.

Before publishing, list the exact processors used, for example:

  • Supabase — authentication, database, storage, backend services
  • RevenueCat — subscription entitlement management
  • OpenAI — AI-assisted language processing
  • Apple — App Store purchases, Sign in with Apple, app distribution
  • Google — sign-in, if enabled
  • [EMAIL_PROVIDER] — transactional email
  • [ANALYTICS_OR_CRASH_PROVIDER] — diagnostics and analytics, if used

8. International transfers

Your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized mechanisms.

9. Data retention

We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Typical retention examples:

  • Account data: kept while your account is active.
  • Learning progress: kept while your account is active or until you delete it.
  • Imported learning packs: kept until you delete them or your account is deleted.
  • Support messages: kept as long as needed to resolve issues and maintain records.
  • Subscription records: kept as required for entitlement, accounting, fraud prevention, and legal compliance.
  • Technical logs: kept for a limited period for security, debugging, and service reliability.

Replace this section with exact retention periods before launch.

10. Your choices and rights

Depending on where you live, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Receive a copy of your data
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

To exercise these rights, contact [PRIVACY_EMAIL] or use the in-app account deletion tools where available.

11. Account deletion

If you create an account, you can request account deletion in the app or by contacting us. Deleting your account may delete learning progress, personal vocabulary, saved imports, settings, and account identifiers. Some limited records may be retained where required by law, security, fraud prevention, or accounting obligations.

12. Children

Holen Deutsch is not intended for children under 13. If you are under the age required to consent to data processing in your country, you should use Holen Deutsch only with permission from a parent or legal guardian.

If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

13. Security

We use reasonable technical and organizational measures to protect information. No system is completely secure, and we cannot guarantee absolute security.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may notify you through the app or website.

15. Contact us

For privacy questions, contact: [PRIVACY_EMAIL]

For support questions, contact: [SUPPORT_EMAIL]