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Support

Need help with Holen Deutsch? We’re here to help.

Contact support

Email: [SUPPORT_EMAIL]

Please include:

  • Your account email, if you have one
  • Your device model
  • Your app version
  • A short description of the issue
  • Screenshots, if helpful

Do not send sensitive documents unless support specifically needs them to resolve your issue.

Common topics

Account help

If you cannot sign in, try checking the email address you used for Apple, Google, or email login. If the issue continues, contact support.

Subscription help

If you subscribed through the App Store, your subscription is managed by Apple. You can cancel, renew, or manage your subscription in your Apple account subscription settings.

If you already subscribed but Plus is not active, open the app and tap Restore Purchase. If it still does not work, contact support.

Holen Lens help

If Holen Lens does not work, check your internet connection and try again. If the text is very long, try a shorter section. AI features may have usage limits.

Delete account

You can delete your account in the app or follow the instructions on the Account Deletion page.

Response time

We aim to respond within [SUPPORT_RESPONSE_TIME]. Response times may be longer during weekends, holidays, or high-volume periods.